Straight Answers About
the Appliances You Rely On
Philadelphia ProFix Repair is an independent appliance repair company working in Philadelphia and the nearby Pennsylvania and New Jersey suburbs. We come to your kitchen, basement or laundry closet, figure out what actually broke, and tell you what it will cost before we pick up a tool.
An Independent Repair Company
We don't answer to any one manufacturer, which means we can work on a Whirlpool washer in the morning and a Sub-Zero refrigerator in the afternoon, and give you the same plain assessment of both. It also means we aren't a factory warranty servicer: if your appliance is still under the manufacturer's warranty, call them first so the repair is covered.
What we offer instead is a simple way of working. A technician comes to you, diagnoses the problem properly, writes up the repair and the price, and waits for your answer. If you say yes, the work gets done and tested before we leave. If you say no, that's the end of it.
We handle residential and commercial calls alike: owner-occupied homes, rentals, condo buildings and small businesses around the city.
Four Things You Can Count On
These apply whether the problem is a dryer that tumbles cold or a freezer that quit overnight.
We find the fault before we talk parts
A refrigerator that won't cool could be a fan, a defrost heater, a control board or a sealed-system problem. Guessing between them costs you money. The technician tests until the cause is confirmed, then tells you what it is in plain language.
The price is written down first
Before any repair begins you get a written estimate covering the work and the parts. It's yours to accept, decline, or take time over. Nothing gets replaced without your approval.
We'll say when it isn't worth fixing
Some machines have earned their retirement. If the repair would cost more than about half the price of a comparable new unit on an appliance that's well into its life, we'll tell you, and we'd rather lose the job than sell you a repair that won't last.
The work is backed
Repairs carry a 90-day parts & 30-day labor warranty. If the same fault comes back inside that window, we return and fix it at no charge.
What Philadelphia Homes Ask of a Technician
Fixing the appliance is only part of the job here. Getting to it, working around it and understanding the space it sits in matter just as much, and the city's housing makes that interesting.
Rowhouses and the trip to the kitchen
In a typical rowhouse the kitchen sits at the back, past a narrow front door and a long hall. Replacing a compressor in place is often easier than moving the fridge, and when it does have to come out, doors and handles may need to come off first. We measure before anything moves.
Basements that do double duty
Older homes usually keep the washer and dryer in the basement beside a laundry tub or floor drain, reached by a steep stair. Those basements can be damp in summer and cold in winter, and after heavy rain some take on water. We look at the conditions around the machine, not just the machine.
High-rises with house rules
Center City condo towers and apartment buildings often require a freight-elevator reservation and contractor paperwork before a technician can come up. Check with your management office about what they need, share it with us, and we'll schedule around it.
Old houses, new kitchens, and the other way around
A Germantown stone twin may have a brand-new induction range on a decades-old circuit; a new Fishtown or Point Breeze build may hide a stacked laundry pair in a second-floor closet above a finished ceiling. Original shutoff valves, ungrounded outlets and older dryer receptacles turn up often enough that we check the hookup as part of the diagnosis.
The seasons matter too. Summer heat waves and humidity push refrigerators and freezers hard, especially in kitchens without central air. Winter does the opposite to a spare fridge in an unheated basement or enclosed porch. And thunderstorms and nor'easters bring outages that leave control boards and ice makers misbehaving once the power returns.
Who Calls Us
Plenty of Philadelphia homes are rented, and plenty of buildings are run by a manager or a board. We make it easy for whoever is paying to see what's being done. Details for homes are on the residential repair page; businesses can see the commercial repair page.
Homeowners
Including people who have owned the same rowhouse for decades and the appliances that came with it.
Renters
Tell us who approves the estimate, whether that's you or your landlord, and we'll send it to the right person.
Landlords & property managers
Clear written estimates and repair notes for your records, and coordination with tenants on access.
Condo boards & HOAs
We work within building rules on access, elevators and paperwork, and document what we found and fixed.
Businesses
Restaurants, bars, cafés and on-premise laundry. Our commercial page covers how those visits work.
Where Our Job Ends
A few things are better handled by someone else, and saying so up front saves you a wasted visit.
Gas leaks are an emergency, not a repair call.
If you smell gas, don't flip switches or use the appliance. Get everyone out of the house and call your gas utility (PGW in Philadelphia) or 911 from outside. Once the utility has made things safe, we can look at the appliance.
Factory warranty repairs go to the manufacturer.
While your appliance is still covered, the manufacturer's own service network is the way to get the repair paid for. After that, we can take it on.
We stay inside our listed service area.
We cover Philadelphia plus nearby towns in Bucks, Montgomery, Delaware and Chester counties and in Camden, Burlington, Gloucester and Mercer counties in New Jersey. Every area has its own page with the ZIP codes we serve.
Neighborhoods We Cover
All of Philadelphia, grouped into the areas below. Pick yours for local notes and ZIP codes.
Want Us to Take a Look?
Diagnosis first · Written estimate before any work · 90-day parts & 30-day labor warranty