True Freezer Repair in Philadelphia

Knowing which True freezer design you have is step one, and True makes under-counter and reach-in freezers designed to run around the clock in commercial use.

More often than not, the trouble with a True freezer is defrost heater or timer, evaporator fan, door frame heater, or worn gasket. Owners usually describe one of these: freezer getting warm, evaporator frosted over, and sweating door frame. Frost covering the evaporator means the defrost system needs service; do not try to chip the ice off the coil. Thick frost on the back wall of an upright points to a failed defrost heater, thermostat or timer.

Defrost heaters and timers keep a True freezer's evaporator clear, so frost blocking it points to a defrost failure, not a refrigerant issue. Heaters in the door frame stop ice from forming at the seal. Under heavy use, gaskets wear out.

After heavy rain, basements in older parts of the city can take water through the floor drain, and a freezer that sat in it needs its compressor wiring and controls checked before it runs again. The first look covers the gasket, the condenser and whether the defrost cycle is actually running.

Since True equipment is designed to run nonstop, failures usually come from a dirty condenser, a worn gasket or a dead fan rather than from the sealed system. A fix for the door frame heater is priced in writing beforehand and warranted afterward: 90 days on parts, 30 on labor.

Keep the condenser area free of dust and storage, and leave the unit a little room from the wall. We see noisy fan on True freezers in rowhouses, twins and high-rises across the city.